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Where can I use my CPK Card?

CPK Cards can be used at any California Pizza Kitchen or California Pizza Kitchen ASAP in the United States EXCEPT for airport locations and the Mirage Hotel in Las Vegas. At this time, they cannot be used at LA Food Show. To find a location near you, please go to www.cpk.com.

If I need a CPK card today and I do not live near a restaurant where else can I find CPK Gift Cards?

You may also purchase CPK Gift Cards at the following participating retailers: Giant Carlisle, StopShop/Landover, Tops, Albertsons, Albertsons/JEWEL, Bashas, AJ's Fine Foods, Food City, Bi-Lo, Bi-Lo/Food World, Food 4 Less, Foodland Hawaii, Foodland Hawaii(Kalama), Giant Eagle, Harris Teeter, Haggen Inc., Heinens, Safeway, Times Supermarkets, Andronicos, Bales Market, Daniels Market, Major Market, Mollie Stones, Morton Country Market, PW Market, Stump's, Surf Market, Wakefern, and Kroger.

In what amounts are CPK Cards available?

CPK Cards are available in whole dollar denominations in five-dollar increments, between $5 and $500.

What happens if my CPK Card is lost or stolen?

Please safeguard your card like cash, as CPK and CPK ASAP are not responsible for unauthorized use. If lost or stolen, it can only be replaced for the remaining value with original proof of purchase including the gift card identification number. Please e-mail CustomerService@cpk.com or call our toll free number at 1-888-351-2594. Be sure to include your full name, contact information order date and order number.

Do CPK Cards expire?

Our gift cards never expire.

Does CPK charge a monthly service fee for unused balances left on my CPK Card?

Absolutely not.

How do I check the balance on my CPK Card?

You can verify the balance by going to any of our California Pizza Kitchen restaurants, www.cpk.com or by calling our toll free number; 1-888-351-2594.

Can I reload my CPK Card?

You may add additional value at anytime by visiting any CPK, CPK/ASAP restaurant or by going on-line to www.cpk.com.

What happens if my CPK Card is not functioning properly?

CPK Cards that are not functioning properly can be loaded onto another CPK Card in California Pizza Kitchen restaurants or please call our toll free number for further assistance at 888-351-2594.

Can I return a CPK Card?

Your CPK Card cannot be redeemed for cash or credit, except as required by law.

Are CPK Cards acceptable at our International locations?

No, at this time our international locations do not accept CPK Cards.

What are my Shipping Options and what is the amount of time it takes to receive a gift card?

The shipping time will depend on the delivery method you select. Listed below are the delivery options and the appropriate charges:

• Orders received after 11:00 a.m. (Pacific Standard Time) Friday and prior to 11:00 a.m. (Pacific Standard Time) on Monday -will be shipped on Monday.
• Gift cards can be sent to either a physical street address or a recognizable post office box.
• We recommend large ($100+) purchases be shipped via FedEx due to the large dollar amount of the purchase.
• Gift cards sent via Federal Express can only be sent to a physical street address. Federal Express will not deliver to a P.O. Box.
• A signature is required for the gift card to be delivered to a place of business. FedEx will make three attempts to deliver the package.

When will I receive my CPK Card?

All orders placed after 11:00 a.m. (Pacific Standard Time) will be processed the next business day. Delivery will depend upon the option you choose.

Do you deliver on Saturday or Sunday?

No, at this time we do not deliver on Saturday or Sunday. However, if the gift card is shipping via USPS there is a possibility of it arriving on a Saturday.

Do you deliver outside of the United States?

No, at this time we do not deliver outside of the United States.

Can I place an order for delivery to Canada?

No, we do not deliver to Canadian addresses. At this time, we do not have any CPK restaurants located in Canada.

Can I place an order for delivery in the United States if I live in Canada?

No, currently we can not accept international forms of payment for on-line orders.

Can you deliver to Hawaii or Alaska?

Yes we deliver to Hawaii and Alaska via USPS Standard Mail and FedEx. Please know that USPS deliveries to Hawaii and Alaska will take approximately 7-14 business days.
Standard Overnight and FedEx 2day are available for deliveries to Alaska
Hawaii offers FedEx 2 Day Shipping only.
Please note while shipping will say overnight and 2-day there are regions in these areas that require extra time for delivery.

Can you deliver to a PO Box?

Federal Express does not ship to PO Boxes, however, USPS Standard Mail does. If you need delivery to a PO Box please choose USPS Standard Mail.

Can you deliver to APO addresses?

At this time we cannot deliver gift cards to APO addresses.

Can I place an order if I have an APO address?

At this time we cannot accept an online order if the billing address is that of an APO.

What if I use USPS Standard Mail and my order takes too long or never shows up?

Orders not delivered in 14 business days will be replaced. The original CPK Card will be deactivated and marked as stolen and new cards will be issued. We recommend that you plan for USPS Standard Mail service to take 7-14 business days. Orders are usually received within that time. If this occurs please call 888-351-2594 or send an email to customerservice@cpk.com.

Last time I placed an order with USPS Standard Mail and received it in 3 days, but this time it took 7 days. Why?

USPS Standard Mail service is reliant on the distance the order has to travel and mail volume. During peak mail times, service may take longer than usual.

Will I get confirmation of my order?

Yes, after your order is placed you will be emailed a confirmation that will include the details of your order.

How can I track my order?

Your tracking number will be emailed to you when your order is shipped.
To track Federal Express orders, use your tracking number to visit www.fedex.com
Tracking is not available for USPS Mail orders.

Can I order a CPK Card on-line and pick it up at my local restaurant?

At this time you are not able to pick up your on-line orders at our restaurants. When ordering on-line, CPK Cards will be shipped directly to the address you provide.

Is it safe to give my credit card information on-line?

Keeping your information secure is a top priority for us. When you place your order through our website, you will transmit your order information, including credit card number, to our secure server. You will know it is secure when the lock appears in the bottom right hand corner of your screen.

Will you sell my information to other companies?

We are just as concerned about ensuring your safety as you are. CPK will not trade, rent or sell your personal information. We will also never share your credit card number, email address, or other personal information without your prior authorization.

Who can I contact if I have questions or problems with my order?

You may email us at CustomerService@cpk.com or call our toll free number at 1-888-351-2594.

Who can I contact for help or information?

E-mail us at CustomerService@cpk.com or call 1-800-91-WE CARE